FAQ's

What is my Customer ID?

Your customer ID is the four-digit customer number all MBL(USA) Corporation distributors are assigned. If you don't know your customer number please contact a customer service respresentative at (815) 434-1282 or TOLL FREE 1-877-625-7832.

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How do I change my password?

• Go to "View Account Information" at the top of the lefthand column
• Type in your new password.  NOTE: password must contain both letters and numbers

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What do I do if I forgot my password?

Please click the "Forgot your password?" link under the Login button.  You will be prompted to enter your username at which point your password will be sent to the email address associated with your account.  If problems persist, please contact your Customer Service Representative at 1-815-434-1282 or 1-877-625-7832.

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My login isn't working, who should I contact?

Please contact your Customer Service Representative at 1-815-434-1282 or TOLL FREE 1-877-625-7832.  Alternatively, please email websupport@mblusa.com with your contact information.

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How do I get a customer ID?

You must be a registered distributor of Mitsuboshi belts in order to have a customer ID.  If you are interested in becoming a distributor please contact us at sales@mblusa.com.

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Do I have to use the Mitsuboshi belt item number?

Yes, the Ecommerce site is not equipped with a cross-reference system.  Belts are listed according to Mitsuboshi item numbers only.

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Why were no items found even though the part number I entered showed up in the search field?

Please check that you are in the correct Product Type.  For example, searching for a conventional V-Belt A50 will only yield results if you are searching within Product Type CONVENTIONAL G2 & G3, A,B,C,D,E.  If you search for A50 while in Product Type POLYMAX the search will return no results because there are no A50 belts within the POLYMAX inventory.

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What does PC mean?

Pre-Cut

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What does "Narrow by Product Type" mean?

Narrow by Product type separates the available inventory by belt type (Ex. Conventional V-Belts, Super Torque Timing Belts, etc.).

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What do the shipping locations (OT, CC, etc.) mean?

These are abbreviations for our warehouses.

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What does "Out of Stock" mean?

Out of Stock means that there is no available inventory in either of the warehouses linked to your account.  If the belt you are seeking to order is pre-cut, overseas inventory, or backordered please contact your Customer Service Representative at 1-815-434-1282 or TOLL FREE 1-877-625-7832 to place an order or have the belt cut.

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Why did an error message appear and split my ordered item between two warehouses?

If the following error message appeared, then your default warehouse did not have sufficient inventory to fulfill your request.  The website automatically checked your back-up warehouse and filled the rest of your order from there from available inventory.

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Why did an error message appear and reduce my order quantity?

If you receive an error message that looks like the following then the available inventory at both warehouses attached to your account is not sufficient to fill your request.  If you would like to place a backorder, or if you urgently require the full order of belts, please contact your Customer Service Representative at 1-815-434-128 or TOLL FREE 1-877-625-7832.

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Can I ship to a different location than my default ship-to location?

Yes, you can enter a drop-ship location manually by selecting -Enter New Location- from the dropdown menu in Step 1.  This location will not be saved within the system.  If you would like to add a new shipping location to be regularly available please contact your Customer Service Representative at 1-815-434-1282 or TOLL FREE 1-877-625-7832.

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How much is shipping?

If the order totals over $500 then shipping is free.  If the order totals less than $500 you will be contacted with the freight charges.

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Where can I ship my order?

You can ship your order anywhere in the United States as well as United States territories (ex. Guam, Puerto Rico, etc.).  International shipping is not available through the Ecommerce system at this time.

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What if my order is shipping from two different locations?

If your order is shipping from two different locations your order confirmation will list the different warehouses and you will receive shipping information from both warehouses regarding your order.

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Do I still get free shipping if my order totals $500 or more but ships from different warehouses?

Yes, you will still receive free shipping regardless of how many warehouses the order ships from.

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Can I pay with a credit card?

Yes, MBL(USA) Corporation accepts payment by credit card for approved customers.

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Can I pay online?

No, payment will not be processed through the Ecommerce system.

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Why can't I continue to Step 2 of the order process?

A valid ship-to location must be selected from the drop-down menu or entered manually before you can continue to Step 2.

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How do I remove an item from my order?

In Step 3, there is a red "remove" link on each item line under the edit column.  Click this link to remove the item from your cart.

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Where can I view past orders?

On the left side of the screen in the dark gray column there is a link that says "Online Order History" where you can view all past orders processed through the online system.

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Can I re-order a previous order?

Yes, simply go to the Online Order History on the left side of the screen and click the "RE-ORDER" button.

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If I re-order a previous order can I add/remove items?

Yes, once you click the "RE-ORDER" button you will be taken to the Shopping Cart at which point you can change quantities and add/remove items if you so desire.

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If I re-order a previous order can I change the ship-to location?

No, changing the ship-to location will empty the cart.

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